Business Process Management
Several legacy workflow apps felt like separate systems. I helped merge them into one product with shared navigation, terminology and process states.
94% task successSUS 88/100 Read case studyWhat I did
- Interviewed Cisco managers and stakeholders to learn why each app existed
- Built the information architecture, user flows, wireframes and prototype
- Contributed to the design system: components, tokens, states, accessibility guidance
- Joined usability testing with the client and development teams



